Return & Refund Policy

At Snapthreadz, each product is custom-made with care, so we do not accept returns for reasons like change of mind or incorrect size selection. However, if you receive a damaged, defective, or incorrectly printed item, please reach out to us within 48 hours of delivery.

Eligible cases will be reviewed, and if approved, we’ll initiate a refund or replacement at no extra cost.

To raise a return or refund request, contact us at support@snapthreadz.com with your order ID, issue details, and a clear photo of the item received.

📧 Need help? Mail us at support@snapthreadz.com

🔄 Return Policy:

We accept returns within 7 days of order delivery. Please ensure the product is unused and unwashed. We will assist you with the return process.

🚫 Used or washed items are not eligible for return or exchange.

🔁 Exchange Policy:

Because our products are personalized, we do not offer exchanges for size, color, or design once an order is confirmed. Please double-check all customization details and size charts before placing your orders.

In the rare case of a manufacturing defect or misprint, we’ll gladly provide a replacement. Reach out to us within 48 hours of receiving your item to initiate the process.

⏳ Dispute Window:

We’re here to help! For faster assistance, please contact our support team at support@snapthreadz.com

All order-related concerns, including disputes or claims for damage or misprints, must be raised within 7 days of delivery. Any claims made after this window may not be eligible for resolution.

⏳ Refund

• Once we receive and inspect the returned item, we will notify you.
• If approved, your refund will be processed within 5–7 business days to your original payment method.
• Shipping charges (if any) are non-refundable.